Frequently Asked Questions (FAQ)

Yes! We cover all of Poland — from the A1, A2, and A4 motorways to local roads. Our fleet operates across 43 cities in Silesia and beyond, with multilingual dispatch available 24/7. Whether you're in Katowice, on the A4 near Kraków, or transiting the S1, call +48 601 41 90 98 and we'll send the nearest truck.

Every situation is different — pricing depends on distance, vehicle type (car vs truck vs motorcycle), time of day, and the specific situation (simple tow vs accident recovery vs winching from a ditch). Use our online calculator at /cennik for a quick estimate, or call +48 601 41 90 98 — we ALWAYS quote the price before starting, so there are no surprises or hidden fees.

Yes, we accept cards (Visa, Mastercard), cash, BLIK, and bank transfer. For insurance cases, we handle direct billing with the insurer — you may not need to pay anything out of pocket. We also issue VAT invoices for business clients.

In cities, we typically arrive in 15-25 minutes. On motorways and intercity routes, expect 30-45 minutes. Response times depend on traffic and distance, but we always dispatch the nearest available truck. Call +48 601 41 90 98 for a real-time estimate.

Road assistance means on-the-spot help when your vehicle has a problem: battery jump-start, flat tire change, emergency fuel delivery, lockout service (keys locked inside), and minor on-site repairs. If the problem can't be fixed roadside, we tow your vehicle to the nearest workshop. Available 24/7, even on holidays.

Yes, we cooperate with all major Polish insurers: PZU, Warta, Ergo Hestia, Allianz, Generali, and UNIQA. If your policy includes roadside assistance, we can handle everything directly with your insurer — often you pay nothing out of pocket. Just give us your policy number when you call.

Absolutely! Our dispatchers speak English, German, Ukrainian, and Russian. We help thousands of foreign drivers every year. Call +48 601 41 90 98 — we'll communicate in your language from the first call to the moment your vehicle is safe. You're not alone on Polish roads.

Many of our drivers speak English, German, or Ukrainian. But even if your driver doesn't speak your language, our dispatch team stays on the line to translate and coordinate throughout the entire service. You'll always be able to communicate.

We're available 24/7, including nights and holidays. Turn on your hazard lights and parking lights to stay visible. Put on your reflective vest before exiting. Move to a safe location away from traffic. Call +48 601 41 90 98 — we typically arrive in 25-40 minutes at night, and our trucks have full lighting equipment for safe nighttime operations.

Bring your ID or passport, vehicle registration certificate, and insurance documents. For insurance claims, also have photos of the scene and a completed accident statement. Don't worry if you've forgotten something — we help with paperwork and can sort out details after your vehicle is safe.

By Polish law, you must carry a warning triangle (mandatory for all vehicles) and a fire extinguisher (mandatory for Polish-registered vehicles). A reflective vest is strongly recommended and required when exiting on motorways. Fines for missing equipment can reach 500 PLN. We recommend also carrying a first aid kit and a flashlight.

Rope towing is allowed on regular roads only — speed limit 30 km/h in cities, 60 km/h outside. The towed vehicle MUST have working brakes and steering. Rope towing is ILLEGAL on motorways and expressways. For electric and hybrid vehicles, NEVER use rope towing (it damages the electric motor) — always use a flatbed. When in doubt, call us.

Every situation is different — pricing depends on distance, vehicle type (car vs truck vs motorcycle), time of day, and the specific situation (simple tow vs accident recovery vs winching from a ditch). Use our online calculator at /cennik for a quick estimate, or call +48 601 41 90 98 — we ALWAYS give you the price before starting so there are no surprises.

Most EU motor insurance policies include cross-border roadside assistance — check your policy for 'assistance' or 'roadside assistance' coverage. If you're unsure, call your insurer or call us at +48 601 41 90 98. We work with all major insurers and can help verify your coverage on the spot. Even without insurance coverage, we offer competitive rates.

In Poland, OC (third-party liability) is mandatory and covers damage you cause to others. AC (comprehensive/collision) covers damage to YOUR vehicle. Assistance covers roadside help and towing for you. If someone else caused the accident, their OC pays for your tow — call us and we handle the claim. Check our insurer pages for details on PZU, Warta, Ergo Hestia, and more.

Yes! We transport electric and hybrid vehicles exclusively on flatbed trucks — rope towing can seriously damage the electric motor. We handle Tesla, BMW i-series, VW ID family, Hyundai/Kia EVs, and all other electric models. Our drivers are trained in EV safety procedures including high-voltage battery handling.

Yes — dead batteries are the number one winter breakdown in Poland, where temperatures can drop below -20°C. We provide fast battery jump-start service. We also help with frozen fuel lines (use winter diesel!), snow extraction, and frozen door locks. Call +48 601 41 90 98 — we arrive in 15-30 minutes in cities, even in harsh winter conditions.

Yes, we handle commercial vehicles and trucks up to 40 tons. We cover the main transit corridors: A1 (Baltic-Mediterranean), A2 (Berlin-Warsaw), A4 (Dresden-Kraków-Lviv), and S1. Multilingual dispatch understands logistics needs. We offer fleet accounts, direct insurer billing, and full VAT invoices. Call +48 601 41 90 98.