An immobilized bus is an exceptional situation: besides the vehicle, dozens of people, a timetable or a planned trip are at stake. Road Assistance PATYK handles towing of city buses, tourist coaches and minibusses in the Silesian Voivodeship and on the region’s transit routes — A1, DK91 and S1 — and for long‑distance assignments also throughout Poland and Europe. We understand the specifics of passenger transport. When a request is made we determine not only the type of vehicle and the nature of the breakdown, but also the passengers’ situation — whether substitute transport is needed and where the group can wait safely. We advise drivers on how to secure the vehicle and passengers until our arrival, especially on a high‑speed road. We tow buses after mechanical, electrical failures and collisions — to a workshop specializing in heavy‑duty vehicles, to a depot or another designated location. In incidents caused by another road user we help settle the tow with the perpetrator’s liability insurance; we also handle the carriers’ comprehensive (AC) and assistance policies. We have been operating since 1992 — trusted by, among others, Europ Assistance, MAN, Volvo, Scania and Mercedes. For transport companies and tourism organizers we offer ongoing cooperation: priority handling of requests and agreed terms for the entire fleet. We operate 24/7, including weekends and holidays — because coach breakdowns most often occur on the road, far from the base. Pricing is always individualized and depends on the vehicle type, situation and route; indicative rates can be found in the price list, and we provide the exact amount before departure.
We work with all insurance companies
Frequently Asked Questions
Do you tow tourist coaches with passengers on the road?
We tow the vehicle itself—passengers can’t ride in a towed bus. Still, we’ll help you manage the situation: we’ll advise where the group can wait safely, and we’ll support the driver in contacting the carrier about replacement transport.
Which buses do you service?
City and intercity buses, tourist coaches, and minibusses. We determine the vehicle type and the nature of the breakdown when you call, so we can provide the right equipment.
Where are you towing the damaged bus?
Where the carrier directs: to a workshop servicing heavy‑duty vehicles, to a depot, or to another agreed‑upon location — locally in Silesia or over long distances.
Can you claim bus towing on your insurance?
Yes — in a collision caused by another driver, we claim from the at‑fault party’s liability insurance, and in other cases from your comprehensive coverage or the carrier’s assistance. We take care of the paperwork.
Do you operate at night and on weekends?
Yes, 24 hours a day, all year round. Passenger‑transport breakdowns most often happen on the road — which is why our dispatcher answers calls 24/7.
Do you provide road assistance across Silesia?
Yes! We operate across the Silesian voivodeship — within approx. 100 km of Koziegłowy. We cover Częstochowa, Myszków, Zawiercie and Siewierz, as well as the A1, S1, DK78 and DK91 routes.
How much does road assistance cost?
Every situation is different — pricing depends on distance, vehicle type (car vs truck vs motorcycle), time of day, and the specific situation (simple tow vs accident recovery vs winching from a ditch). Use our online calculator at /en/cennik for a quick estimate, or call +48 601 41 90 98 — we ALWAYS quote the price before starting, so there are no surprises or hidden fees.
Can I pay by card?
Yes, we accept cards (Visa, Mastercard), cash, BLIK, and bank transfer. For insurance cases, we handle direct billing with the insurer — you may not need to pay anything out of pocket. We also issue VAT invoices for business clients.
How quickly will you arrive?
Response times depend on traffic and distance, but we always dispatch the nearest available truck. Call +48 601 41 90 98 for a real-time estimate.
What is road assistance?
Road assistance means on-the-spot help when your vehicle has a problem: battery jump-start, flat tire change, emergency fuel delivery, lockout service (keys locked inside), and minor on-site repairs. If the problem can't be fixed roadside, we tow your vehicle to the nearest workshop. Available 24/7, even on holidays.
Useful resources: GDDKiA — traffic updates for Polish national roads · Emergency number 112 — official information