Towing from PZU Insurance — Free Tow Truck from Liable Party

You can file a claim online at epzu.pl, by phone at 801 102 102, or in person at the nearest PZU branch. You will need: the at-fault driver's policy number, vehicle data, incident description, and photos of damage.

PZU has 30 days by law to pay compensation from the claim filing date. In complex cases, the deadline may be extended to 90 days, and the insurer must inform the injured party.

Yes, towing costs for the injured party's vehicle are covered by the at-fault driver's insurance. You can order a tow truck and submit the invoice for reimbursement.

Yes, the injured party is entitled to a rental car during repairs. PZU covers rental costs, usually up to 14 days or until repairs are completed.

Note the at-fault driver's license plate number. You can verify vehicle insurance in the UFG database online or by phone. Police can also verify insurance status.

Yes, PZU OC insurance covers damage regardless of the victim's nationality. If a Polish driver with PZU insurance caused the accident, you are entitled to full compensation. Call us at +48 601 41 90 98 — we help handle the claim in your language and coordinate directly with PZU.

To recover towing costs from a driver insured with PZU, you need to file a claim with the insurer and attach the towing invoice. We handle the entire process — organizing the tow truck and assisting with the claim. Call +48 601 41 90 98.

PZU has 30 days by law to pay compensation from the date of claim filing. In complex cases, the deadline may be extended to 90 days, but the insurer must inform the claimant in writing.

No, you don't need to pay for towing out of pocket. We organize the tow truck and settle directly with PZU or help you obtain reimbursement based on the invoice. Call +48 601 41 90 98 — we handle everything.

To file a claim from PZU's OC policy you need: the at-fault driver's statement or police report, the OC policy number, vehicle data for all parties involved, photographic documentation of damage, and the towing invoice.

Yes, we operate across all of Poland. Regardless of where the collision with a PZU-insured driver occurred, we will send a tow truck and handle all formalities. Call +48 601 41 90 98 — 24/7 assistance.

Yes! We cover all of Poland — from the A1, A2, and A4 motorways to local roads. Our fleet operates across 43 cities in Silesia and beyond, with multilingual dispatch available 24/7. Whether you're in Katowice, on the A4 near Kraków, or transiting the S1, call +48 601 41 90 98 and we'll send the nearest truck.

Every situation is different — pricing depends on distance, vehicle type (car vs truck vs motorcycle), time of day, and the specific situation (simple tow vs accident recovery vs winching from a ditch). Use our online calculator at /cennik for a quick estimate, or call +48 601 41 90 98 — we ALWAYS quote the price before starting, so there are no surprises or hidden fees.

Yes, we accept cards (Visa, Mastercard), cash, BLIK, and bank transfer. For insurance cases, we handle direct billing with the insurer — you may not need to pay anything out of pocket. We also issue VAT invoices for business clients.

In cities, we typically arrive in 15-25 minutes. On motorways and intercity routes, expect 30-45 minutes. Response times depend on traffic and distance, but we always dispatch the nearest available truck. Call +48 601 41 90 98 for a real-time estimate.

Road assistance means on-the-spot help when your vehicle has a problem: battery jump-start, flat tire change, emergency fuel delivery, lockout service (keys locked inside), and minor on-site repairs. If the problem can't be fixed roadside, we tow your vehicle to the nearest workshop. Available 24/7, even on holidays.